Operations Coordinator | Red Cat Adventures

This role's objective is to provide support to the Operations Manager on daily operational requirements ensuring efficient operations, compliance and communication flow. Working closely with the leadership team to implement initiatives that drive efficiencies and engagement and maintain our position as an award-winning industry leader. The role of the Operations Coordinator will be a trusted partner to both internal teams and external stakeholders, proactively identifying opportunities for improvement, sharing insights and ensuring the daily administrative requirements remain at the highest standard.

Responsibilities

Support daily operations by assisting the Operations Manager and coordinating activities across marine, tourism and shore-based teams to maintain operational continuity; Coordinate workforce administration, including recruitment, onboarding, rosters, timesheets, leave requests, and collaboration with People & Culture and HSE teams; Manage compliance, training and personnel records by maintaining qualifications, certifications, training databases, permit and licensing schedules, and related reporting requirements; Maintain operational documentation and accountability systems, including action registers, vessel records, reports, and company and regulatory documentation; Coordinate operational resources and continuous improvement, including purchasing, inventory, uniforms, equipment, consumables, stakeholder communication, WHS compliance, and support for team objectives

Requirements

Relevant qualifications in Business, Tourism, maritime or related discipline; Proven ability in an operational administrative role preferably in the tourism industry; Familiarity with CRM systems, booking platforms and reporting software ie fare harbor, deputy etc; Relevant experience in an operational administrative role, preferably within the marine or tourism industry; Strong organisational and time-management skills, with the ability to manage competing priorities, meet deadlines, and maintain accurate records; Excellent communication and stakeholder-management skills

Nice to have

Awareness of the maritime compliance requirements; Experience in the marine or tourism industry; Confidence using technology and operational systems, including CRM systems, booking platforms, rostering and reporting software such as FareHarbor and Deputy; Ability to learn new tools quickly

Benefits

Flexible working arrangements where operationally suitable; Study Assistance Program to support your professional development; Generous discounts on Journey Beyond travel and experiences; Private Health Insurance discounts and Employee Assistance Program; Career opportunities across Journey Beyond's diverse portfolio of brands and businesses