Operations coordinator - wholesale

As an integral part of our operations team, the Operations Coordinator plays a key role in driving operational excellence and supporting profitable growth across our wholesale order channels. This position goes beyond order management - it's about owning the end-to-end order lifecycle, optimizing processes, and ensuring a seamless experience for our wholesale partners. You'll be responsible for managing multiple order flows including wholesale, samples, showroom, outlet/flash sales, and returns. Your ability to coordinate across departments, such as logistics, sales, and finance, will be crucial in ensuring timely deliveries, accurate data, and high partner satisfaction. We're looking for someone who thrives in a fast-paced environment, brings a strategic mindset, and is confident in identifying opportunities for improvement within operational workflows.

Responsibilities

Manage multiple order flows including wholesale, samples, showroom, outlet/flash sales, and returns; Own the end-to-end order lifecycle; Optimize operational processes; Ensure a seamless experience for wholesale partners; Coordinate across departments such as logistics, sales, and finance; Ensure timely deliveries, accurate data, and high partner satisfaction

Requirements

Attention to detail: ability to accurately input and maintain order data with precision; Communication: strong written and verbal communication skills; Time management: proven ability to prioritize tasks to meet order processing and delivery deadlines; Problem-solving: ability to quickly identify issues and implement solutions for customer inquiries or order discrepancies; Adaptability: flexibility to handle changing priorities, evolving workflows, and unforeseen challenges; 2+ years of experience in order administration, business-to-business customer service, or related roles; Minimum of one year's experience working with SAP or a similar ERP system; Proven track record of managing B2B orders and providing outstanding customer support

Nice to have

Educational background in Business Administration, Supply Chain Management, or a related field; Experience preferably within the fashion industry; Proficiency in OMS/ERP systems and Microsoft Office suite