Operations Director

Wonderly is a closed-loop, end-to-end AI and software system that self-improves on customers' revenue, serving the home service industry. The Operations Director will run the day-to-day of the inside sales team, the front line of how contractor customers win jobs. The team works the leads Wonderly generates for contractor customers, qualifies them quickly, and books onsite appointments on the contractor's behalf. The team is growing and the playbook is still being written, so the role includes shaping how the team is run. The role works directly with the Head of Operations and the leader of Sales Operations. Expectations include 60–70 hour weeks, coverage matching when leads come in (including some weekends), and real ownership of the team within the first 2 weeks.

Responsibilities

Manage the day-to-day of the inside sales team, including schedules, coverage, weekend rotation, and attendance; Hire and onboard new reps and get them productive fast; Listen to calls and coach reps on what to fix; Track the numbers that matter (speed to lead, contact rate, booking rate, show rate) and act when they slip; Handle performance issues directly, including hard conversations; Keep the process documented so the team doesn't depend on any one person; Flag what's broken in the process so it can be fixed, not just worked around

Requirements

You've managed a team and been responsible for its numbers; You can listen to a call and know exactly what the rep should have done differently; You can have a hard conversation, say what needs to be said, and move on; You notice when something's slipping before it shows up in the numbers; You're organized, and you keep the team organized without being told twice; You're comfortable with ambiguity and fast changes; You're high-agency, low-ego, and can handle intensity without needing a perfect playbook

Nice to have

Running an inside sales or appointment-setting team; Team lead or sales floor manager who coached reps every day; Sales ops or support ops at a fast-growing company where you managed people, not just dashboards; Home services or remodeling companies where you ran the team that booked in-home appointments