Operations Drivers Success Specialist - Skroutz Last Mile (ODSS 1026)

At Skroutz Last Mile, we're not just delivering packages; we're delivering smiles. As part of the Skroutz extended team, innovation and customer-centricity are in our DNA, shaping the future of delivery services in Greece. Leading as Greece's #1 Carrier in Customer Satisfaction, we push boundaries with services like Skroutz Points and real-time tracking. We're on a mission to redefine the delivery experience, sharing the same values of innovation and customer obsession, setting new standards with excellence and exceeding expectations. We're on the lookout for a dynamic Operations Driver Success Specialist to strengthen our Operations teams in Egaleo, Attica. In this role, you'll lead our Drivers, providing daily support and training. You'll manage tasks promptly, from handling driver portfolios to analyzing feedback and proposing improvements. Adaptability and self-motivation are crucial in this ever-evolving environment. As an Operations Driver Success Specialist, you'll empower our Drivers to exceed customer expectations, ensuring timely and accurate deliveries.

Responsibilities

Serve as a key liaison for Drivers, offering support and guidance (e.g. daily check-in, driver's app training, support via chat/calls, merchant support, monitoring driver's route); Assist in the warehouse traffic management plan and execution; Collaborate with Warehouse, HR and Support teams to receive and keep track of Drivers' assessment and overall performance; Observe, review and analyze processes to identify inefficiencies and areas for improvement (e.g. daily loading procedure)

Requirements

Bachelor's degree in Business Administration or a related field; Experience in a fast-paced working environment; Familiarity with business software applications; Excellent communication skills; High bar for accuracy and detail; Sense of ownership and autonomy; Strong multitasking and time-management skills; Teamwork; Genuine passion for delivering unparalleled experiences to customers

Nice to have

Previous experience in Logistics or Operations

Benefits

Competitive full-time salary; Working with top-notch and fun people; Career Development Opportunities; Culture of unity; Private Medical Plan; Access to vast technological features; Extra paid time off; Opportunities to grow with us; Free Skroutz Plus subscription