Operations Internship - German Speaking

As a Business Operations Intern you will be joining our Operations team. The team aims to provide the best possible support to our customers, partners and repair shops in our network. Main activities surround building long lasting relationships with stakeholders and aid in solving any problems that might arise.

Responsibilities

Managing B2B accounts; Optimizing all processes and volumes for the accounts; Arrange the best and fastest quotes for our B2B clients; Processing all B2B damages, including quality assurance and damage reports; Onboarding new partnerships and educating your account on the best use of Fixico; Being the point of contact for all operational communication with partners and their drivers regarding damage repairs; Establishing and strengthening relationships with different partners, such as international leasing and rental companies; Ensuring a smooth and timely repair experience for our clients; Tracking and solving repair issues; Handling all incoming and outgoing communication with B2B clients; Handling questions from clients and drivers via mail, chat or phone; Reaching out to clients to help them choose and book an appointment to repair their car damages

Requirements

Currently in the final stages of studies or recently graduated in Business Administration, Hospitality, Management, Marketing or similar; Fluent in German; Excellent proficiency in English; Customer-focused with a proactive can-do attitude; Skilled communicator who can establish and maintain good relationships with partners; Not afraid of conducting calls and approaching partners; Natural problem solver with attention to detail

Benefits

1:1 mentor; Exposure across departments; Real responsibility from the start