Operations Manager | Boston

As an Operations Manager at Blank Street, you are the ultimate leader of an entire area of 5+ stores and the General Managers who lead them. Your greatest responsibility is growing people. You will also be the strategic mind behind your stores, owning your area's P&L and deciding how to plan, prioritize and follow through. You'll report to the Director of Operations and work closely with the rest of the Field Leadership team.

Responsibilities

Coach GMs to build systems, behaviors and processes that keep hospitality standards high every shift; Check standards across the area through regular store visits and data, and hold GMs accountable for closing gaps; Take an active role in turning around struggling stores and launching new stores in the area; Plan for demand by translating HQ quarterly sales forecasts store by store; Build the quarterly labor plan, including headcount and transfers between stores; Calibrate inventory to forecast demand and set guardrails for each store; Hire, coach and develop a team of GMs through training pathways, regular 1:1s and direct feedback; Own the talent pipeline, calibrating hiring and promotion decisions and setting quarterly succession targets; Build an area-wide culture where stores share what works and back each other; Own the area's P&L and KPIs and set clear weekly and quarterly priorities; Work with each GM to build and carry out a plan for their store; Roll out new initiatives across the area, from menu launches to tech tools, with training and tracking of adoption

Requirements

5+ years of leadership experience in hospitality, retail, or another fast-growing consumer business; Experience leading multiple locations (3-10) and developing the managers who run them; Passionate about hospitality and setting the bar high in every store; Commercial thinker with strong operational and financial judgment, able to read P&L and KPI dashboards; People leader who has developed managers, hires an A* team, coaches, makes decisions and leads through change; Strategic planner who can plan a quarter ahead and turn priorities into actionable plans; Excellent communicator, sharp in writing and confident in speech; Able to travel regularly between stores within your market; Full Time: 50 hours per week, 5 days of availability required; Must be available to work 2 peak days (usually weekend days: Friday, Saturday, Sunday)

Benefits

15 days of paid annual leave (on top of company-observed holidays and sick time); Three health plan options, with full coverage available for two employee-only tiers; Commuter benefits; Parental leave; Bereavement leave; Exclusive access to the Regulars program (free coffee, matcha and more); Regular social outings with the team; Free Blank Street swag; Competitive total rewards package, which may include benefits, paid time off and other perks