Operations Manager

Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.
Minor Hotels AU & NZ is a proud leader in strata titled accommodation management with numerous Hotels, Resorts and Residential Apartment buildings throughout Australia and New Zealand.

Responsibilities

Lead. Inspire. Elevate the Guest Experience.; Avani Living Queen's Wharf Residences is seeking an experienced and energetic Operations Manager to help shape the future of one of Brisbane's most exciting lifestyle destinations.; Key Responsibilities Include:; Lead, coach and inspire our Front Office, Housekeeping and Maintenance teams to create memorable guest experiences and maintain exceptional property standards.; Provide operational leadership across all areas of the hotel, ensuring a seamless guest experience and high service standards.; Oversee daily hotel operations, including rotational management roster coverage, with flexibility to work weekends and evenings as required.; Lead hotel operations during peak trading periods, ensuring teams are well supported and service delivery remains exceptional.; Drive guest experience and service excellence by proactively managing guest feedback, resolving issues, and implementing continuous improvements.; Support brand activations, property events, and special initiatives to enhance guest engagement and property performance.; Drive a positive and engaged workplace culture through effective coaching, mentoring, and development of team members.; Monitor property performance, presentation, and profitability, ensuring all areas meet company standards and financial targets.; Drive hotel profit and expense management by monitoring budgets, controlling costs, and maximising revenue opportunities.; Conduct regular financial reviews, including P&L analysis, to support strong commercial outcomes and owner returns.

Requirements

Successful candidates will have:; Previous experience in a hotel Department Head, Operations Manager, or senior operational leadership role within a hotel environment.; Strong leadership and communication skills, with the ability to inspire, coach, and develop high-performing teams.; Proven ability to manage budgets, control costs, support financial performance, and achieve operational targets.; A strong understanding of hotel operations, guest service delivery, and commercial performance.; A passion for hospitality and a commitment to delivering outstanding guest experiences.; Professional presentation and a proactive, hands-on approach to problem-solving.; Flexibility to adapt to a dynamic hotel environment and changing operational requirements.