Operations RMA Engineer II

Ericsson Wireless Solutions was founded in Boise and built for wireless connectivity. As an Operations RMA Engineer II based in Nampa, ID, you will be a key member of the Operations team, responsible for advanced testing, verification, and refurbishment of customer-returned (RMA) units — delivering high-quality results in a timely manner. This full-time role also supports the Quality, Support, and R&D teams with troubleshooting and root cause analysis, and operates within an Americas scope.

Responsibilities

Evaluate, troubleshoot, and test customer-returned products down to board-level analysis; Repair and refurbish products to production-level quality standards; Document and communicate hardware quality issues to customers and suppliers; Collaborate with Quality and Engineering to optimize production and RMA test processes; Identify recurring issues and share knowledge across teams to support defect prevention; Conduct and document failure analysis on router and modem devices; Maintain RMA metrics and acceptable inventory levels; Contribute to process documentation and continuous improvement of the RMA department; Support other departments within Operations as needed

Requirements

BA/BS or equivalent experience in Network Administration, Network Engineering, IT Management, Systems Administration, or Electrical Engineering; Solid understanding of wireless technology concepts including routers, switches, and modems; Familiarity with core networking concepts: LAN/WAN, VLAN, DHCP/DNS, and VPN; Proficiency with command-line troubleshooting tools (ping, ipconfig/ifconfig, traceroute), SSH/Telnet, and device log analysis; Ability to communicate defect and root cause findings clearly to engineering and technical support teams; Proficiency reading electrical schematics and using electronics test equipment; Experience with board-level debugging, basic electrical concepts, SMT/through-hole assembly, and soldering/rework

Nice to have

Networking certifications; Lean process improvement experience; Python/REST API/JSON knowledge; familiarity with cellular networking and cloud device management

Benefits

Short-Term Variable Compensation Plan (annual bonus); subsidized PPO medical benefit options including low-deductible Point of Service Plan and qualifying High Deductible Health Plan (HDHP) with company-provided HSA contribution; subsidized HMO option through Kaiser for California employees; subsidized dental and vision coverage; 401(k) plan with 4% company match and immediate vesting; company-paid life and AD&D insurance and disability benefits; minimum 15 days accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours volunteer time, and 80 hours sick time annually; up to 16 weeks paid maternity leave and 6 weeks parental or adoption leave at 100% pay; Employee Assistance Program, mobile therapy, and volunteer paid time off