Operations Specialist

About this opportunity: The Networks Construction & Engineering Improvement Operations Specialist supports continuous improvement initiatives across the Construction and Engineering service area. This role assists in identifying opportunities to improve operational processes, customer experience, delivery efficiency, and cost performance. Working closely with experienced team members, subject matter experts, and business stakeholders, the Operations Specialist contributes to process improvement, analytics, automation, and AI-driven initiatives by gathering data, analyzing business needs, supporting solution development, and assisting with the implementation of new ways of working.

Responsibilities

Collect, analyze, and document business requirements, workflows, and operational issues to support improvement initiatives; Identify and help implement process simplification, automation, and AI-enabled solutions that enhance customer experience, efficiency, and business outcomes; Analyze operational data and performance metrics to surface trends, insights, and opportunities for improvement; Participate in workshops and stakeholder meetings; create process maps, reports, and presentations to communicate recommendations; Support the design, testing, rollout, and adoption of new processes, tools, and ways of working, including change management and documentation of best practices and lessons learned.

Requirements

Bachelor's degree in Business, Operations Management, Engineering, Technology, Data Analytics, or a related field; Strong analytical and problem-solving skills with attention to detail; Intellectual curiosity and a desire to understand how business processes, technology, analytics, and automation can drive improved outcomes; Strong collaboration skills and a team-oriented mindset; Effective written, verbal, and presentation skills; Proficiency with Microsoft Office applications, including Excel, PowerPoint, and Teams.

Nice to have

Experience in data analysis, process improvement, business operations, automation, or project coordination; Interest in analytics, automation, AI, and digital transformation, plus basic knowledge of telecom, construction, engineering, or technology industries; Exposure to improvement methodologies (e.g., Lean, Six Sigma, Agile, Design Thinking) and reporting/visualization tools such as Power BI; Working knowledge of financial analysis (ROI, NPV, IRR, payback period, budgeting, cost modeling) to support business case development.

Benefits

Short-term variable compensation plan with annual bonus opportunity; Excellent health benefits including three medical plan options and a dental plan option; Company credits toward medical and dental premiums; Ericsson US 401(k) Plan with automatic 3% company contribution and matching contributions up to 4%; Ericsson Stock Purchase Plan; Minimum of 15 days accrued vacation, up to 3 personal days, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually; Up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave; Financial wellness programs, educational assistance, matching gifts, and recognition programs.