Operations Supervisor, Production

WD is building the infrastructure behind the AI-driven data economy.

As AI scales, so does data. Every interaction, every model, every system generates data that must be stored, managed, and made accessible over time. That’s where we come in.

We combine deep engineering expertise with global-scale manufacturing to deliver the storage systems that make AI possible, powering hyperscale data centers, cloud platforms, and enterprise infrastructure worldwide.

This isn’t theoretical work. It’s real systems, at real scale, people solving some of the hardest challenges in technology today.

We’re looking for people who want to build, solve, and operate at that level.

Join us and let’s shape the future of data.

The FQAP Supervisor oversees the Final Quality Assurance & Pending (FQAP) operations within WD Penang's HDD media component manufacturing environment. This role is responsible for leading a mixed team comprising Senior Leaders, Leaders, Technicians, Coordinators, and Operators to ensure all products meet WD quality and production standards. The Supervisor drives day-to-day floor operations, enforces process discipline, and collaborates with Engineering to resolve quality issues.

Responsibilities

Supervise and coordinate daily FQAP operations across shifts, managing a team of Leaders, Technicians, Coordinators, and Operators.; Meet daily shipment as per Dept objective; Monitor production and quality output, track key metrics (parts transaction targets, throughput) and escalate issues promptly.; Lead PI Count; Lead root cause analysis (RCA) and corrective/preventive actions (CAPA) for quality non-conformances and escapes.; Ensure adherence to SOPs, Work Instructions, and process control plans on the production floor.; Conduct shift handovers, team briefings, and coordinate manpower planning and scheduling.; Coach, develop, and assess team members including Technicians, Coordinators, Leaders, and Operators.; Liaise with Manufacturing Engineering and Process teams to implement process improvements and resolve technical issues.; Maintain audit readiness, ensure ESD, safety, and cleanroom compliance at all times.; Prepare and present shift/daily performance reports to the Manager.

Requirements

Education: Bachelor's Degree in Engineering or related technical field; Experience: Minimum 2–3 years of experience in manufacturing operations, production, technical training, or learning and development within a manufacturing environment.; Supervisory: Min. 2 years leading a production or quality team (Technicians, Operators, Leaders); Technical Skills: Familiar with SPC, FMEA, RCA/CAPA, and production floor control systems; Systems: Working knowledge of MES/ERP systems, proficient in MS Office