Operations Work Lead

Oversees operations workflow and assists team with executing routine transactions/processes.

Monitors and coordinates the operations workflow and assists team members with escalated issues. May process and/or reconcile transactions of varying risk and financial value in accordance with established policies and procedures. Identifies and addresses exceptions and serves as a point of escalation. Partners internally to resolve escalations and provide guidance. May interact with external customers and third parties in completing transactions or resolving escalated issues.

Coaches team members and provides applicable training. May lead team huddles/meetings and/or continuous improvement sessions. May provide input on team member performance and development.

Provides consultation and advice to internal and external customers. Reviews existing processes, recommends improvements and may assist with implementation. Provides input and may update standard operating procedures. Participates in and may serve as a subject matter resource for projects.

Reviews transactions and related documents to verify completeness, accuracy, conformance to established service levels and compliance with applicable policies and procedures. May participate in risk mitigation activities. Verifies the completeness and accuracy of procedures.

Responsibilities

Oversees operations workflow and assists team with executing routine transactions/processes; Monitors and coordinates the operations workflow and assists team members with escalated issues; May process and/or reconcile transactions of varying risk and financial value in accordance with established policies and procedures; Identifies and addresses exceptions and serves as a point of escalation; Partners internally to resolve escalations and provide guidance; May interact with external customers and third parties in completing transactions or resolving escalated issues; Coaches team members and provides applicable training; May lead team huddles/meetings and/or continuous improvement sessions; May provide input on team member performance and development; Provides consultation and advice to internal and external customers; Reviews existing processes, recommends improvements and may assist with implementation; Provides input and may update standard operating procedures; Participates in and may serve as a subject matter resource for projects; Reviews transactions and related documents to verify completeness, accuracy, conformance to established service levels and compliance with applicable policies and procedures; May participate in risk mitigation activities; Verifies the completeness and accuracy of procedures

Requirements

Associates or equivalent degree; related experience or product knowledge; 4+ years of related business or functional experience; Accuracy and Attention to Detail; Coaching Others; Effective Communications; Managing Multiple Priorities; Operational Functions; Problem Management Process; Problem Solving; Process Management; Products and Services; Standard Operating Procedures; PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position

Nice to have

Accountability; Customer Solutions; Ensure Compliance; Personal Initiative; Process Improvements; Results-Oriented; Risk Mitigation Strategies; Standard Operating Procedure (SOP)

Benefits

medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; robust wellness program with financial incentives; maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year; between 15 to 25 vacation days each year depending on career level