Optical Service Rep

As a Patient Services Representative, you will be the first point of contact for our patients, ensuring they receive a warm welcome and professional assistance. You will play a crucial role in resolving inquiries, processing transactions, and coordinating services, contributing to a seamless and positive patient experience.

Responsibilities

Greet and direct patients in a friendly, professional, and efficient manner; Investigate and resolve patient inquiries concerning merchandise, services, and billing, both in person and over the phone; Accurately complete and record sales transactions in the HFO Point of Sale (POS) system; Collaborate closely with all HFO departments to coordinate patient services

Requirements

High School Diploma or GED; Basic math skills; Previous retail, hospitality, or customer service experience; Ability to demonstrate effective organization skills and prioritize multiple tasks; Completion of all training courses as directed by Henry Ford OptimEyes

Nice to have

Previous optical experience

Benefits

Career growth; Ongoing learning opportunities; Mission-driven work; Meaningful impact in healthcare