Oracle Database Application Support Team Lead

Please note, role can be remote or hybrid, subject to location. We are seeking a highly capable Oracle Database Application and Support Team Lead who remains hands-on technically, while providing technical leadership and direction to a team of analysts. The role supports 100+ customer environments, including high-profile Public Sector organisations, across on-premises, private cloud, and public cloud platforms. This is a working technical lead role, where the successful candidate will spend a portion of their time engaged in database administration, troubleshooting, upgrades, and application support.

Responsibilities

Function as a senior technical engineer for Oracle Database platforms and associated application stacks; Perform and lead Oracle Database upgrades, patching, and software deployments in customer environments; Conduct 3rd-line diagnostics and fault resolution, including performance tuning, data issues, backup failures, and application connectivity problems; Proactively review monitoring, capacity, performance, and backup metrics; implement corrective actions before customer impact occurs; Maintain robust backup, recovery, and restore solutions, with objective of improving operational effectiveness; Lead technical input and support the team in major incidents and problem investigations, completing root cause analysis and implementing preventative fixes; Maintain and improve technical documentation, runbooks, and support procedures; Function as the primary escalation point for complex Oracle and application-related issues; Collaborate with analysts from other teams on live issues, upgrades, and changes, providing real-time guidance and technical direction; Set technical standards and best practices for database administration and application support; Review and quality-check technical changes before implementation; Serve as a technical mentor, raising the overall capability of the team through knowledge sharing and coaching; Engage directly with customers as lead to schedule work and manage conflicting priorities; Translate complex technical issues into clear, practical explanations for customers and internal stakeholders; Provide recommendations to customers on stability, performance, resilience, and upgrade planning; Identify inefficiencies within the service and directly contribute to scripted maintenance, automated health checks, standardized deployment and upgrade processes; Drive improvements that reduce manual effort, improve reliability, and enhance customer outcomes; Work closely with Networks, UNIX/Linux, Cloud Ops, and Application teams to resolve cross-platform issues.

Requirements

Strong hands-on experience with Oracle Database administration, including upgrades and patching (single-instance environments); Supporting Local government customers that use Revenues and benefits or Housing solutions; Proven experience installing and supporting software on Linux, Solaris; Hands-on deployment and support of Apache Tomcat-based applications; Experience working in live customer environments, providing production support; Practical experience using ITSM tools such as Ivanti, ServiceNow, or similar; Ability to lead technically while remaining operationally involved; Strong customer communication skills across video, telephone, and email; Eligibility for UK Security Clearance.

Nice to have

Oracle Certification; Experience with Apache Web Server configuration and support; Unix/Linux shell scripting skills for automation; Experience implementing scripted database and application backup and recovery processes; Understanding networking concepts relevant to database and application support; Experience producing technical documentation and supporting runbooks; Experience on Windows is a bonus.

Benefits

Private Medical Cover funded by NEC for Employees; 25 days paid holiday with the option to buy/sell; 4 x basic salary life assurance cover funded by NEC; Group Pension Plan with employer contributions up to 8.5%; Flexible benefits; Employee assistance programme; Free access to LinkedIn Learning with over 15000 courses.