Order Desk Coordinator

Join the Planning, Performance & Control team, where you'll play a key role in keeping customer orders moving through the delivery journey, ensuring accurate data, effective coordination and a consistently positive customer experience. This hybrid role requires attendance at the Irlam office two to three days per week, with initial office attendance Monday to Friday during onboarding and training. CityFibre is the UK's largest independent full fibre network and wholesale platform.

Responsibilities

Coordinating customer orders through to successful delivery; Maintaining accurate records across Salesforce and delivery systems; Providing clear updates on order progress, delays and issues; Working with internal teams, partners and suppliers to keep orders on track; Identifying and escalating data discrepancies, risks and blockers; Supporting order prioritisation and issue resolution activities

Requirements

Experience in a customer service, coordination or administrative role; Strong communication and stakeholder management skills; Excellent attention to detail and data accuracy; Ability to prioritise workload and manage competing demands; Confidence using Microsoft Office, particularly Excel and Outlook; Highly organised and customer-focused

Nice to have

Experience using CRM systems such as Salesforce

Benefits

Competitive salary; Performance related bonus; Generous annual leave (with an extra day off on your birthday); Private medical insurance; Health cash plans; Family-friendly policies; Flexible benefits package; Opportunities to grow your career