Order Fulfillment Specialist 4

The Group You will be Part of: The Global Customer Operations Group brings industry insights and experience to help our customers deliver on their technology roadmaps. We work tirelessly to earn the trust of our customers, because we know that working closely together leads to the highest quality outcomes.

Responsibilities

Responsible for supporting sales on sales’ activities based on product configuration order fulfillment related process and policies; Response for LAM Dep products/systems in the region; Provide Slotting and Configuration support including submitting slot/configuration change CTL, NSR follow up, SAP quote update, POA review, etc.; Generate AT reports including weekly BSR report, BOBJ shipment report, outstanding PO tools report, reports to support Bi-Weekly meeting, ACU report, etc.; Provide necessary support to complete tool shipment including resolution of shipping document issues; Facilitate region inputs and ideas to improve OF process and track progress with Sales Ops; Provide SAP/NSR training to AT as required; Responsible for key related KPIs (ILT Changes, Configuration Accuracy); Disciplined milestone management that delivers on-time tool shipment with quality (Slot request, NSR submission timeline, on-time PO performance)

Requirements

Total >7 years' experience in Technical support role in semiconductor field; Familiar with LAM Dep. products and experiences; Excellent EXCEL & PPT skill

Nice to have

Familiar with SAP experience a plus; Fluent English communication with headquarters & global team; Good communication skill with Account team stakeholders