Order Management & Import Transportation Supervisor

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

- 15,000 trained professionals
- 250+ locations worldwide
- Fortune 500
- Globally unified systems
- Organic growth

Scope of Position

The OM and Import Transportation Supervisor will lead, train and mentor the department. She/he will supervise all aspects of the OM and Import Transportation Team, while ensuring the proper and timely movement of freight. Proactive communication and superior customer Service is a must.

Personnel Development

Responsibilities

Oversight of daily operations and follow up on delayed actions in the booking process (missed bookings, COB, etc..); Daily review and resolution of EDE messages for customer ASN messages; Create and delivery monthly KPI reports for each client.; Maintain SOP’s for OM Clients; Invoice customers timely and accurately for OM services (when applicable) and ensure rate schedules are updated accurately and timely in CFIT; Drive data re-use from OM to brokerage and transportation; Manage day to day movement of Air and Ocean Import shipments; Heavy involvement with T&I process; Manage and maintain client procedures; Monitor Department Quality and Compliance; Operations Backup Support; Uphold Department Business Plan and Goals; Define, develop, and document business processes and procedures; Effective interpersonal skills. Ability to relate to customers and internal employees at all levels; Resolve AJAX items monthly for OM origin branches.; Management of BNP, AJAX, and Payables Database; Ensure timely import settlements for revenue recognition; All accounting issues are closed out timely; Obtain at least 52 hours of training per year; Quarterly training for Sales and branch staff regarding OM product; Participate in focus meetings with staff; Employee development through Training and Mentorship; Teach and exemplify EI culture; Participate in Employee Reviews; Active involvement in Pricing and Market Strategy; Assist in building a strong import based clientele while growing market share; Active involvement with Client Retention; Build rapport with origin branches, brokers, & customers both “internal” & “external”; Minimum 5 customer facing call per month; Provide friendly and helpful customer service in all forms of communication; Build rapport with local service providers; Manage Annual Retention Reviews for service providers

Requirements

College degree or 2-3 years of Expeditors’ experience; Excellent written communication skills; Demonstrated customer service skills and proven interpersonal skills.; IATA/FIATA; Hazardous Materials Certification

Benefits

Full Time position / Monday-Friday 40 hour work week; Paid Vacation, Holiday, Sick Time; Health Plan: Medical, Prescription Drug, Dental and Vision; Life and Long Term Disability Insurance; 401(k) Retirement Savings Plan (US only); Employee Stock Purchase Plan; Training and Personnel Development Program