Order Processing Specialist

Newhaven Display is seeking a full-time Order Processing Specialist who is motivated, detail-oriented, and excels in building strong customer relationships. This position is for a self-starter who possesses the ability to follow complex procedures and adapt to varying scenarios. The role requires critical thinking and problem-solving skills, as each order may present unique challenges. Additionally, candidates must be technologically savvy to quickly learn and efficiently navigate our ERP system. The successful candidate will act as a primary contact for order processing, product inquiries, inventory management, while also supporting our e-commerce operations.

Responsibilities

Receive, process, and manage customer orders from start to finish; Confirm shipping details and ensure accurate delivery instructions; Issue invoices, track payments, and provide timely follow-ups; Coordinate with inventory teams to fulfill order requirements; Respond to customer inquiries related to orders and shipments; Utilize and navigate the ERP system to input and retrieve order information accurately; Handle customer communications via email with prompt follow-up; Monitor daily release schedules and manage inventory arrivals and approvals; Work closely with relevant departments to expedite inventory and ensure timely order fulfillment; Collaborate with various departments to assist in resolution of any customer related concerns; Answer incoming phone calls and forward to appropriate departments; Provide excellent service to customers and represent the Company in the most professional way possible

Requirements

Associate Degree or higher; At least 1 year of experience in a customer-facing role; Strong critical thinking skills with the ability to assess unique order scenarios while determining appropriate actions; Accuracy and attention to detail; Superior time management/organizational skills; Must have the capability to effectively prioritize and handle multiple responsibilities at once; Exemplary follow-up skills utilizing professional, grammatically correct correspondence via email and phone; Technologically savvy; ability to quickly learn and efficiently use ERP systems; Proficient in current versions of Microsoft Office Suite, including Outlook, Excel, and Word; Self-motivated; capable of completing tasks with limited supervision

Nice to have

Distribution or manufacturing industry experience; NetSuite experience; Experience with electronics or display technologies

Benefits

Competitive salary; Paid time off (PTO); Medical, dental, and vision insurance; 401(k) with company contribution; Career advancement opportunities