Order Taker (In - Villa Dining)

Kuredhivaru Resort and Spa is a tropical oasis nestled in the Noonu atoll within 45 minutes seaplane journey from Male International Airport.

The live and colorful house reef, the white sand beach and picture-perfect scenes make the resort as an ultimate beach holiday destination for both thrill seekers and leisure lovers.

Each of our 105 villas boast a private pool, cozy terrace and direct access to the ocean. The contemporary and eco-friendly design of the villas offer our guests a comfortable accommodation and laid-back resort experience.

Responsibilities

Answer in-room dining calls promptly and courteously; Take and accurately record guest food and beverage orders; Confirm room numbers, order details and special requests; Assist guests with menu selections and provide recommendations; Explain menu items, ingredients and available options when required; Enter orders accurately into the POS system; Communicate dietary requirements and allergies to the kitchen team; Coordinate with kitchen and service teams to ensure timely order delivery; Follow up on orders to ensure guest satisfaction; Handle guest inquiries, requests and complaints professionally; Promote additional food and beverage items where appropriate; Maintain accurate order records and guest preferences; Follow hotel service, hygiene and safety standards; Maintain a professional and friendly telephone manner

Requirements

Previous experience in in-room dining, room service, food and beverage or a similar hotel role; Good knowledge of food and beverage products and service standards; Excellent verbal and telephone communication skills; Good English communication skills; Basic computer and POS system knowledge; Strong customer service and interpersonal skills; Excellent attention to detail and order accuracy; Ability to work effectively under pressure in a fast-paced environment; Professional appearance and positive attitude; Ability to work flexible shifts, weekends and public holidays; Additional language skills are an advantage