Order-To-Cash Junior Collections Analyst

Are you passionate about finance, customer relationships, and problem-solving? As an OTC (Order-to-Cash) Analyst at Aptiv, you will play a key role in supporting collections activities for our North American customer portfolio and helping ensure strong cash collection performance. Working closely with customers and internal stakeholders, you will manage overdue balances, resolve financial and account discrepancies, prepare financial reports, support audit requirements, and contribute to continuous process improvements. This is an excellent opportunity for an analytical and proactive professional looking to grow within a dynamic, collaborative, and global environment.

Responsibilities

Manage collection activities for a portfolio of North American customers; Resolve customer financial inquiries and account-related issues; Manage overdue payments through Collections Workflow systems; Communicate with customers via phone, email, and other communication channels; Receive, investigate, and resolve discrepancies related to quantity, price, warranty, customer, freight, and other account matters; Prepare and distribute dunning letters and customer statements; Assist with matching payments received; Plan, organize, and effectively manage the assigned account portfolio; Prepare required reports on time, including Past Due reports, forecasts, special invoices, and other analyses; Ensure relevant OTC transactions are recorded in accordance with applicable Accounting Policies and Local and US GAAP requirements; Provide required information and documentation for internal and external audits; Ensure established policies and procedures are followed; Maintain confidentiality of sensitive business and financial information; Identify and support continuous process improvement opportunities; Maintain and review Standard Operating Procedures (SOPs) and desktop procedures; Resolve process-related questions and provide support for improvement initiatives; Recommend process changes to improve efficiency, including automation initiatives; Escalate and follow up on issues through the Dispute Management workflow; Build effective working relationships with relevant business units; Maintain Point of Contact (POC) relationships with key customers and internal stakeholders, including Sales; Collaborate and communicate effectively with other departments; Participate in and lead organized conference calls as needed; Support the AR Team Leader; Assist Team Leaders and Managers with key actions to maximize cash collection; Ensure key metrics are met and service is effectively delivered to end-user functions; Demonstrate a proactive approach and the ability to work with minimal supervision

Requirements

Minimum 1–2+ years of experience in OTC (Order-to-Cash) processes; Good knowledge of SAP; Very good command of the English language, both written and verbal; Strong Microsoft Office skills, including Excel, Word, PowerPoint, and SharePoint; Effective customer relationship and business partnering skills; Strong organizational skills; Good written and verbal communication skills; Strong analytical skills; Ability to maintain strict confidentiality of sensitive information; Ability to work effectively with customers and internal stakeholders; Proactive approach with the ability to work with minimal supervision

Benefits

Savings Fund; Pension Plan; Christmas Bonus; Attendance Bonus; Vacation Premium; Medical Expenses; Life Insurance; Social security (IMSS, INFONAVIT, Retirement); Recognition for innovation and excellence; Opportunities to give back to the community