Outcomes Growth Strategy and Programs Lead

Notion’s global Outcomes organization is focused on helping customers achieve business objectives with Notion. As the Growth Strategy & Programs Lead, you will help design and scale the programs, operating rhythms, and cross-functional initiatives that make install-base growth more explosive and repeatable globally. This is a high-impact strategy and programs role. You will create the clarity, structure, and execution systems that help the business grow existing customers more deliberately.

Responsibilities

Learn Notion's post-sales operating model, regional execution model, and current install-base growth priorities; Partner with RevOps, Data Science, Finance, Sales, Outcomes, and Services leaders to develop a practical view of the key drivers and leading indicators behind retention and expansion; Identify a focused set of priority growth programs or plays to support the business in the near term; Build the initial program plans, success metrics, stakeholder map, and operating cadence for those priority initiatives; Partner with regional teams to understand how global programs should be adapted for local execution; Create clear documentation, field-facing materials, and executive-ready updates that help teams align and act; Establish a repeatable rhythm for reviewing progress, capturing learnings, and improving; Help build a clear, shared view of the drivers behind expansion and adoption across Notion's customer base; Design and scale global programs that support customer adoption, value realization, cross-sell, upsell, and durable growth; Partner with regional and functional leaders to turn local learnings into repeatable playbooks, programs, and operating cadences; Create measurement, reporting, and review mechanisms that help teams understand what is working and where to focus; Support the design of customer growth motions that connect Sales, Services, and Partners; Help codify best practices so growth becomes part of the standard operating rhythm, not a set of one-off campaigns; Bring structure to ambiguous, cross-functional initiatives and drive them from idea to operational execution

Requirements

Experience in management consulting, investment banking, business operations, or post-sales GTM operations; Strong analytical and structured problem-solving skills; you can turn ambiguous business questions into clear frameworks, insights, and recommendations; Proven ability to design and manage cross-functional programs from strategy through execution; Strong stakeholder management across senior leaders and operating teams, with the ability to align people around a shared plan; Excellent written communication, including crisp strategy docs, program plans, executive updates, and field-facing materials; Comfort working in a global organization where programs need a strong central strategy and room for regional adaptation; Ability to operate autonomously, prioritize effectively, and bring structure to fast-moving, ambiguous work; Strong business judgment and curiosity about what drives customer adoption, retention, and expansion

Nice to have

Familiarity with usage-based, consumption-based, or product-led growth models; Experience building or scaling global programs across multiple regions or customer segments; Exposure to pricing, packaging, services, partners, or monetization initiatives

Benefits

equity; benefits