Outside Services Supervisor

The Outside Services Supervisor is responsible for overseeing the outside services team, ensuring the delivery of exceptional customer service and professionalism to members and guests. This role involves managing key aspects of the golf operation, including cart management, bag handling, and practice area setup, while ensuring operational efficiency and adherence to club standards. The Supervisor will provide ongoing training, mentorship, and support to the team, fostering a positive work environment and ensuring that every guest enjoys a seamless and high-quality golf experience.

Responsibilities

Supervise the Outside Services team, including staff recruitment, hiring, scheduling, and training; Monitor staff time reporting to ensure accuracy and compliance with club policies; Assist golfers with bag loading, club cleaning, and play preparation while offering etiquette guidance and answering questions; Provide post-round support, including cleaning and transporting clubs to vehicles; Oversee the cleanliness, organization, and functionality of all outside service areas, including the golf cart fleet, club storage, and practice facilities; Collaborate with other golf operations staff, such as range attendants, marshals, and starters, to ensure smooth and efficient service delivery; Ensure all outside service areas, including the pro-shop, practice areas, and cart staging zones, are tidy, free of debris, and well-organized; Monitor and ensure the timely completion of daily assignments in accordance with club standards; Follow all company, club, and department policies and procedures; Represent the company's management team by supporting and enforcing policies while maintaining the highest standards of ethics and integrity; Promote and follow safe working practices; Address and resolve challenges using available resources, working with regional and corporate teams to support club operations

Requirements

High school diploma, GED, or equivalent; A minimum of 1 year of experience in a similar role or strong knowledge of golf; Primarily outdoors with frequent exposure to extreme hot or cold temperatures and humidity; Ability to sit, stand, walk, climb/ladders, squat/kneel, reach, grasp, push/pull, twist/bend, lift/carry up to 100 lbs, talk, hear, and see; Flexibility to work additional hours, weekends and/or holidays as required

Nice to have

Strong communication skills, with the ability to interact effectively with members, guests, and staff; Strong knowledge of golf etiquette, rules, and best practices; Positive attitude and commitment to providing outstanding service; High attention to detail and reliability