Overnight Resident Relations Specialist - Lumina

Action Property Management seeks a service driven Overnight Resident Relations Specialist to join its on-site team at the luxury high rise community Lumina, located in San Francisco. This role is focused on elevating the resident experience by delivering warm, attentive, and personalized service with exceptional follow through. As the first point of contact, the specialist supports daily front-of-house operations, assists residents and guests, resolves inquiries with professionalism, and helps cultivate a welcoming, community-focused environment. Schedule: 10:30 PM - 7:00 AM, Saturday - Wednesday. Compensation: $24.00-$25.00 per hour (depending on experience).

Responsibilities

Represent Action Property Management and the Association by delivering exceptional 5-star customer service and ensuring 100% resident satisfaction; Maintain the appearance of the front desk area, lobby, and main elevators; Monitor lobby activity and maintain access control; Provide concierge services; Complete Daily Activity Report; Answer and direct incoming phone calls; Receive and distribute resident parcels; Address resident and guest concerns and questions; Demonstrate strong understanding of the association's governing documents

Requirements

Must be at least 18 years of age and successfully pass a pre-employment background check and drug screening; Minimum of a High School Diploma or equivalent; At least 6 months of customer service experience; Hospitality, luxury retail or fine dining experience is preferred; Hospitality Management college students or recent graduates are highly desired; Polished and professional appearance and demeanor; Upbeat and positive team player attitude; Strong judgment and solutions-oriented; Proactive customer service approach

Nice to have

Hospitality, luxury retail or fine dining experience; Hospitality Management college students or recent graduates

Benefits

Comprehensive health benefits and paid time off package for qualifying employees; Exclusive employee discounts through ADP Marketplace; On-going hospitality and property management training; Opportunities for career growth and advancement; Values driven company culture promoting team work and excellence; Medical, dental, vision, pet insurance; 401(k) with company match; Life and disability support for qualifying team members; Vacation hours, sick time, and company-observed holidays for qualifying team members