Paint Specialist

Responsible for building and maintaining relationships with PBE customers to ensure consistent and profitable sales growth. Responsible for color formula lookup and mixing of custom OEM colors. Provide technical assistance and use PBE sales tools to provide customers, both retail and professional, with the highest level of service. Work with Store Manager to set and accomplish PBE sales goals. Bilingual candidates encouraged to apply.

Responsibilities

Build and maintain relationships with PBE customers to ensure consistent and profitable sales growth; Perform color formula lookup and mixing of custom OEM colors; Provide technical assistance and use PBE sales tools; Work with Store Manager to set and accomplish PBE sales goals; Offer color matching expertise and paint product selection advice; Identify OEM paint codes, enter formulas and mix/tint paint according to manufacturer specifications; Utilize color matching tools and maintain the mixing room and equipment; Manage PBE inventory including checking in stock and completing monthly cycle counts; Implement weekly call schedule and call summary; Coordinate with Installer Service Specialist to route Delivery Specialists; Promote company customer service programs; Support PBE warranty and labor claims; Train other store Team Members in PBE sales and technical questions; Maintain relationships with PBE Contracted Customers and report contract status; Keep up with PBE industry news, processes, products, and EPA & OSHA regulations; Promote PBE sales tools; Greet walk-in customers and assist with merchandise selection; Complete FastTrack training modules; Process cash, check, credit card transactions and returns; Handle customer complaints; Assist with daily image maker and planogram updates; Perform clerical work

Requirements

Strong communication skills both verbal and written; Ability to quickly match alphanumeric sequences; Ability to provide outstanding, friendly, and professional customer service; Must be able to multitask, handling customers on the phone and in the store at the same time

Nice to have

Bilingual candidates encouraged to apply; Automotive paint and body knowledge or experience; Technical schooling; Fluency in multiple languages (Spanish is highly desired)

Benefits

Competitive Wages & Paid Time Off; Stock Purchase Plan & 401k with Employer Contributions Starting Day One; Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA); Team Member Health/Wellbeing Programs; Tuition Educational Assistance Programs; Opportunities for Career Growth