Parking Support Technician (Flex Schedule)

The Parking Support Technician assists the team with the operation of a complex parking site with multiple employees. The sites could be manned and unmanned, automated, or manual parking sites.

Responsibilities

Accurately process exception transactions (e.g., lost tickets, grace period tickets) according to company policy, including completing the applicable form; Leverage Microsoft Office Suite, point-of-sale systems, and parking management software to track transactions, produce reports, and monitor site performance; Maintain up-to-date knowledge of automated parking equipment, software integrations, and access control systems; Assist in troubleshooting equipment and system errors, coordinating with technical support when necessary; Deliver high-quality customer interactions, including issue resolution, account support, and adherence to brand service standards; Oversee the contract parker program: manage customer onboarding, billing accuracy, collections, and corporate account communications; Respond to escalated concerns, ensuring customer satisfaction and documenting resolution outcomes; Exhibit a friendly, helpful, and courteous attitude towards customers and employees; Ensure that sites are maintained properly and company safety procedures are observed; Determine the need for maintenance and/or repairs and forward to the Property Manager; Complete daily activity reports for facility; responsible for completion of accident report; Report to work on time; Notify management of any situation that needs attention; Directly oversee all day-to-day activities associated with opening, managing, and closing the facility; Ensure the facility is operating in accordance with company policy including revenue control, equipment maintenance, proper and accurate signage and internal audit scores; Ensure facility safety and security for guests and employees by reviewing maintenance checklists and conducting periodic safety audits; Responsible for resolving customer concerns escalated to his/her attention; Responsible for documenting Incident Forms and conducting incident investigations; Complete small cleaning or maintenance tasks according to company maintenance checklists; Fill in for front line associates during their absences; Perform other duties as assigned

Requirements

High school degree; Familiarity with Microsoft Office and computer systems in a fast-paced environment; Ability to work weekends; Ability to perform basic math calculations; Ability to read and comprehend verbal instructions and written correspondence; Ability to communicate effectively both verbally and through written correspondence; Valid driver's license; Ability to safely drive a standard or automatic transmission vehicle; Ability to maintain a professional and friendly demeanor when working with other employees and the parking customer; Ability to provide customer resolution in a professional and friendly manner; Highly credible and trustworthy; Ability to hold oneself and others accountable; Positive, can-do attitude; Customer-focused and results-oriented; Willingness to continuously learn and develop; Exceptional oral and written communication, active listening, and organizational skills; Ability to establish strong working relationships with others in a team setting; Ability to multitask and prioritize tasks with strong attention to detail in a fast-paced environment; Self-directed and able to work independently with minimal supervision

Nice to have

One to two years' experience in a service or related industry preferred, of which 3 months must have been in a parking setting

Benefits

Medical; Dental; Vision; 401K Match; Life Insurance; Opportunities for Advancement; Annual Professional Development Funds; Free Parking and EV charging; Parental Leave Program; Friendly Work Environment; Discretionary annual incentive program