Part-time Client Service Associate

Under direct supervision, uses intermediate skills obtained through experience and training to assist Financial Advisors and provide clients with quality service. Follows established procedures to perform routine tasks and receives general guidance and direction to perform a variety of non-routine tasks with limited decision making responsibility. Routine contact with internal and external customers is required to obtain, clarify or provide facts and information.

Responsibilities

Services a high volume of daily interactions, including basic inquiries and scheduling of meetings, with prospective and existing clients on the phone, in-person, virtually and through mailings; Works both independently and within a dynamic team environment to provide crucial support to the financial advisors and branch office; With a high level of organization and accuracy, processes client financial transactions and financial advisor and branch office expenses and expense reports; Opens new client accounts and researches client and security information using internal databases and other technologies; Ensures client paperwork and documentation is accurate and correct prior to submission and processing; follows up to ensure accurate completion; Prepares letters, forms and reports to assist with servicing existing clients and prospecting for new clients; Prepares various business summary reports and client-specific reporting as needed for review by the financial advisor; Creates and maintains records and files utilizing Client Relationship Management (CRM) software; Assists Financial Advisors with marketing efforts including seminars and other client-facing events; May enter orders at the direction of the Financial Advisor; Actively engages in available training/cross-training and educational and/or professional development opportunities to remain current on firm and industry policies and procedures; Performs other duties and responsibilities as assigned

Requirements

High School Diploma or equivalent; General Experience - 0 to 3 months; Knowledge of company’s working structure, policies, mission, and strategies; Knowledge of general office practices, procedures, and methods; Knowledge of investment concepts, practices and procedures used in the securities industry; Knowledge of financial markets, products and industry regulations; Skill in Client Relationship Management (CRM) software or similar contact management software; Skill in Excel, including developing spreadsheets and ongoing reporting; Effective communication across multiple client interactive platforms (in-person, virtual, phone and mail); Ability to operate standard office equipment and use required software applications; Ability to analyze and research account information; Ability to organize, manage, and track multiple detailed tasks with frequently changing priorities and deadlines; Ability to identify time-sensitive items and assess competing priorities; Ability to take initiative and proactively follow up on submitted items; Ability to handle stressful situations and provide a high level of customer service; Ability to analyze problems and establish solutions in a fast-paced environment; Ability to use mathematics to process account and transaction information; Ability to use appropriate interpersonal styles and communicate effectively with all organizational levels; Ability to work independently and as part of a cohesive team; Ability to provide a high level of customer service

Nice to have

One (1) or more years securities industry or related work experience; equivalent combination of experience, education, and/or training as approved by Human Resources

Benefits

Additional compensation (cash or equity); discretionary bonuses; commissions; medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); parental leave