Part-Time Guest Services Representative

At High Hotels, hospitality isn’t just what we do, it’s who we are. For over 35 years, High Hotels has been raising the bar in hospitality, earning a reputation for standout service and unforgettable stays throughout Pennsylvania and New Jersey. It all starts with people. A vibrant, team-focused culture fuels every property, creating an environment where careers thrive, and guests feel right at home. As a Guest Services Representative for High Hotels LTD., you are required to positively represent the hotel to the guest by responding courteously and efficiently to guest needs, acting as a source of information about the hotel and local area, and assisting guests during arrivals and departure. You will also be responsible for operating the switchboard and handling departmental accounting and financial transactions as they relate to this position. This position will be located at the TownePlace Suites located in Mechanicsburg, PA. We are seeking a Part-Time Guest Services Representative with availability to work both shifts 7:00 AM to 3:00 PM AND 3:00 PM to 11:00 PM on various days, including weekends and holidays. Weekends include a $1/hr. shift premium! Starting Rate: $15.40/hr. *Potential to increase based upon experience.

Responsibilities

Positively represent the hotel to guests; Respond courteously and efficiently to guest needs; Act as a source of information about the hotel and local area; Assist guests during arrivals and departures; Operate the switchboard; Handle departmental accounting and financial transactions; Respond to guest requests and inquiries; Take, modify, and cancel guest reservations; Communicate hotel facilities and services to all guests; Provide information on the local area and points of interest; Answer front desk phone; Cash handling

Requirements

Ability to work in both a team environment and independently; Customer service experience; Strong math, reading, and communication skills; Availability to work weekends and holidays; Availability to work both shifts 7:00 AM to 3:00 PM and 3:00 PM to 11:00 PM on various days

Nice to have

High school diploma or general equivalent (GED)

Benefits

Weekend shift premium of $1/hr; Medical, dental and vision insurance (for full-time coworkers); Access to High Healthy Rewards program; Vacation (for regular full-time coworkers); 401(k) Retirement Plan with company match; Fun working environment