Part-Time Key Lead (Market Mall)

We are looking for a dynamic and results-driven Key Lead to join our team. In this role, you will be at the heart of our store operations, fostering an inclusive environment, coaching a high-performing team, and driving operational excellence. Acting as leader-on-duty, you will lead shift execution and master the Knix selling model to set the standard on the sales floor. With a strong sense of ownership and a passion for the brand, you will elevate the customer experience, build brand loyalty, and consistently maximize store performance.

Responsibilities

Consistently meet and exceed store sales goals by driving Conversion Rate and Average Order Value (AOV); Help team members understand their role in driving store KPIs through selling techniques, product knowledge, real-time feedback, and side-by-side coaching; Demonstrate and execute the Knix selling model on the sales floor; Act as leader on duty, opening and closing the store, leading team huddles, and communicating daily targets; Ensure compliance with operational workflows, POS systems, loss prevention, and health and safety protocols; Maintain visual standards, keep floors stocked, and execute visual updates and promotional setups; Oversee inventory management compliance, including shipment processing, restock routines, and stock counts; Champion a welcoming environment by modeling Knix core values

Requirements

1–2+ years of retail experience; Previous keyholder, supervisory, or leadership experience preferred; Proven success in hitting sales targets; Understanding of core retail metrics (Conversion, AOV, UPT); Strong proficiency in structured retail selling models; Strong interpersonal skills with a passion for mentoring, coaching, and building relationships; Resourceful and proactive, with ability to calmly resolve conflicts and de-escalate situations; Must have necessary work authorization to be legally employed in Canada; Must be 18 years of age or older; Ability to lift and handle packages up to 25lbs; Ability to move efficiently through the store for long periods; Flexible to work 15 to 20 hours per week, up to 29 hours during peak, with availability for evenings, weekends, and holidays

Nice to have

Keyholder experience; Supervisory experience; Leadership experience

Benefits

Base salary plus monthly bonus eligibility; Generous discounts on Knix products and Gratis Program; Health benefits program starting on first day; Access to mental health and wellness platform with therapy and coaching sessions; Growth and professional development opportunities