Part-Time Panel Recruiter & Support (KL Based)

About the Role We are seeking a proactive and reliable Part-Time Panel Recruiter & Support to assist with participant recruitment and panel management activities for market research projects in Singapore. This role combines participant recruitment, telephone interviewing, and panel support responsibilities. The successful candidate will support Digital Audience Measurement (DAM) recruitment initiatives, annual panel maintenance projects, as well as other operational tasks assigned by the Panel Management team. The role offers flexible working arrangements and is ideal for individuals who enjoy interacting with people, conducting interviews, and supporting research operations.

B. CATI Interviewing & Panel Update Activities

o TAM Panel Update exercises – Annually: April

o Project Coincidental Checks (iCC) – Annually: July

C. General Panel Management Support

- Support respondent follow-up and communication activities.
- Assist with panel administration and operational tasks.
- Update project records and maintain accurate documentation.
- Provide assistance on ad-hoc panel management projects when required.

Working Arrangement

- Flexible part-time schedule.
- Required to attend project briefings at the Kuala Lumpur office when assigned.
- For CATI projects, attendance at the office may be required during project briefing and the first 1-3 days of project launch.
- Remote work arrangements may be available thereafter, depending on project requirements.
- Workload will vary based on project schedules throughout the year.

Recruitment Activities (DAM Panel)

Attractive payout per successful participant recruited and remains active, subject to meeting all project requirements, including:

- Completion of registration and profiling surveys.
- Successful installation of the Digital Trends application.
- Verification by the panel support team via telephone.
- Participant remains active for the minimum required period.

The ideal candidate is

Responsibilities

Conduct telephone recruitment of eligible participants for digital audience measurement studies.; Explain study objectives, participation requirements, and participant incentive schemes using provided recruitment materials.; Answer participant questions and address concerns professionally.; Guide participants through registration and profiling surveys.; Assist participants with downloading and installing the research application on their devices.; Ensure participant information is accurately captured and submitted.; Provide daily updates on successful recruitment cases.; Conduct telephone interviews for annual panel maintenance and profiling projects, including but not limited to:

Requirements

Verify and update respondent information.; Follow project briefing instructions and quality control procedures.; Meet project productivity and quality standards.; Strong communication and interpersonal skills.; Comfortable conducting telephone recruitment and interviews.; Fluent in English & Mandarin (conversational), proficiency in Malay is an advantage.; Basic computer literacy and familiarity with smartphones, mobile applications, and online surveys.; Able to work independently and manage tasks responsibly.; Previous experience in market research, CATI interviewing, customer service, client service, telemarketing, fieldwork, sales, or panel management is advantageous.; Professional and trustworthy when handling respondent information.; Detail-oriented and committed to data accuracy.; Comfortable engaging with diverse respondents.; Able to maintain confidentiality and comply with research ethics requirements.; Dependable during peak project periods and able to follow project procedures closely.

Benefits

Flexible working hours.; Stable fixed monthly compensation with opportunities to earn additional recruitment commissions.; Project-based work throughout the year.; Opportunity to gain experience in market research and audience measurement studies.; Combination of performance-based earnings and hourly-paid project support work.; Training and project materials provided.; Flexible working environment; Volunteer time off; LinkedIn Learning; Employee-Assistance-Program (EAP)