Partner Onboarding Program Specialist

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Responsibilities

Handle inquiries from companies that are not yet ServiceNow partners regarding the ServiceNow Partner Program, providing program explanations and follow-up through online or in-person meetings; Respond to a wide range of inquiries from newly onboarded partners — training content, licensing structure, product overviews, and more — working collaboratively with internal stakeholders; Drive partner enablement by actively leveraging existing partner training and enablement programs; Plan and run networking events that connect implementation partners and reseller partners with ServiceNow skills, expanding the Partner Ecosystem; Identify technically strong implementation partners as Focus Partners and support their advancement to higher partner tiers, including through regular cadence meetings; Connect partner and ServiceNow account teams to help create new business opportunities; Read and accurately interpret the English-language source materials underlying the program, and produce Japanese-language materials for internal and external use; Maintain partner tier status and keep partner information up to date in internal tools; Manage KPIs and produce regular reporting on Partner Ecosystem growth; Contribute to ServiceNow's partner business growth through other initiatives that expand the Partner Ecosystem; Communicate effectively with business partners — a critical aspect of this role; Collaborate with key business stakeholders, IT, external partners, and third-party software vendors to deliver effective, resilient solutions; Manage multiple projects and tasks in parallel, prioritizing effectively to deliver results amid competing business demands

Requirements

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.; Flexible communication and presentation skills with internal and external stakeholders; Prior experience in new-partner onboarding in the IT industry is strongly preferred; Ability to quickly learn new product knowledge and apply it to day-to-day work; A proactive mindset for using AI to improve personal efficiency and maximize business outcomes; English reading proficiency: most source materials for the program are in English, so accurate comprehension and the ability to produce Japanese-language materials from them is required, fluent spoken English is not necessary; Project management skills to manage multiple partners and events in parallel; Strong ownership, with the ability to identify and engage the right internal stakeholders on one's own initiative; Logical thinking to independently devise initiatives that drive Partner Ecosystem growth; A hospitality mindset focused on building long-term partner relationships; Strong teamwork and interpersonal skills