Partnership Support Officer

Location: Jakarta

Job Description

- Inputting data and archiving documents

- Handling correspondence (emails, letters, phone calls) with employee loan customers

- Handling Troubleshooting issues related to employee loan products and assisting in providing solutions to HR partners/customers

- Collaborating with other internal divisions such as product, engineering, legal, and others to meet the needs of HR partners/customers

- Assisting in the preparation of reports or office documents

- Guiding HR partners in filling out employee loan data templates

- Following up on documents with relevant internal or external parties (HR partners/customers)

- Organizing the data room containing employee loan documents

- Assisting with other administrative tasks as needed by the team or supervisor

Qualifications

- Minimum Bachelor Degree from reputable universities with a minimum GPA of 3.0.
- Minimum of 2 years of work experience

- Proficient in English (written and spoken)

- Proficient in Microsoft Office (Word, Excel, PowerPoint)

- Strong attention to detail

Responsibilities

Inputting data and archiving documents; Handling correspondence (emails, letters, phone calls) with employee loan customers; Handling Troubleshooting issues related to employee loan products and assisting in providing solutions to HR partners/customers; Collaborating with other internal divisions such as product, engineering, legal, and others to meet the needs of HR partners/customers; Assisting in the preparation of reports or office documents; Guiding HR partners in filling out employee loan data templates; Following up on documents with relevant internal or external parties (HR partners/customers); Organizing the data room containing employee loan documents; Assisting with other administrative tasks as needed by the team or supervisor

Requirements

Minimum Bachelor Degree from reputable universities with a minimum GPA of 3.0.; Minimum of 2 years of work experience; Proficient in English (written and spoken); Proficient in Microsoft Office (Word, Excel, PowerPoint); Strong attention to detail