Parts Counter/Warehouse

Under the general direction of the Pacific Region Parts Manager, the Parts Counter/Warehouse position is responsible for filling orders, stocking the warehouse, and selling parts to customers. The Parts Counter/Warehouse position performs clerical and back order functions. The Parts Counter/Warehouse position makes hydraulic hose assemblies, inspects cores, and conducts inventory.

Responsibilities

Under the general direction of the Pacific Region Parts Manager, the Parts Counter/Warehouse position is responsible for filling orders, stocking the warehouse, and selling parts to customers; Performs clerical and back order functions; Makes hydraulic hose assemblies, inspects cores, and conducts inventory; Receives parts orders from walk-in, telephone, and email customers and provides excellent customer service; Verifies and confirms correct part numbers, specific models, and serial numbers match up properly; Prepares and completes cash deposits, deposit slips, and cash sheets and prepares daily reports for accounting; Handles parts claim documents and inputs claims in the Caterpillar Antares system; Ensures that the Parts cash account is always up to date, all collections are made, and no invoices are written off due to non-payment; Prepares the Customer Order Action Pending report weekly and takes action on past due back orders and documents; Restocks warehouse with incoming parts and customer returns, ensures all parts are properly labeled and stored, and records all discrepancies; Ensures that all items leaving the warehouse are properly recorded on parts documents or other control documents with proper signatures; Completes inventory counts; Inspects returned cores and issues proper credits based on Caterpillar core guidelines; Prepares the Core Credit Request forms and shipping documents and ships cores to Caterpillar; Coordinates follow up and credits with Caterpillar representatives to ensure timely and appropriate credits are received; Operates material handling equipment such as a forklift, pallet jacks, etc. to move goods safely and properly; Makes occasional pickups and deliveries; Makes hydraulic hose assemblies according to Caterpillar specifications, handling re-useable and conversion fittings; Performs daily housekeeping duties to ensure a neat and safe work environment throughout the warehouse; Adheres to all company safety rules, regulations, and procedures; Performs all other duties as assigned by management

Requirements

Must have a high school diploma or equivalent; Must have at least 1 year experience in a customer service role, preferably a service shop or parts department; Must have a valid Drivers License with a good driving record; Must have PC skills; Must have the ability to communicate clearly, both orally and in writing; Must be forklift certified or able to be certified within 60 days

Nice to have

Experience in a service shop or parts department

Benefits

Competitive Compensation; A great work environment and culture; Career growth and advancement opportunities; Training; Medical, Dental and Vision plans; Medical video appointments available; Health Savings Account available; Paid Time Off (PTO) Pay; 401(k) Plan + Company Matching; Health and Dependent Care Flexible Spending Accounts; Life & Accident Insurance; Employee Assistance Programs; Legal Plan; Travel Assistance Plan; Wellness Programs; Referral Bonus Program; Longevity Bonus Program; Recognition Programs and much more; Hawthorne CAT discounts; Boot Reimbursement; Tuition Reimbursement; Company-Supplied Uniforms; Advanced Technical Training