Parts Specialist

The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks. Bilingual candidates encouraged to apply.

Responsibilities

Provide all retail and installer customers with a high level of service; Support store management in the accomplishment of assigned tasks; Follow and promote all company customer service programs; Promptly greet retail/walk-in customers and assist them in their selection of merchandise; Assist managers and/or installer service specialists in serving professional customers; Complete assigned company training; Provide excellent service to phone customers by accurately looking up parts and quoting prices; Maintain and secure the cash drawer and process transactions; Process exchanges and returns; Address and resolve customer complaints; Assist with daily operational tasks including planogram updates, stocking shelves, and cleaning; Perform various daily operational tasks including merchandise returns, stock adjustments, and inventory counts; Operate brake lathe and other store test equipment after training; Perform in-store services for customers where allowed; Drive a delivery vehicle when business needs dictate; Perform all other duties as assigned

Requirements

Ability to quickly match alphanumeric sequences; Ability to provide outstanding, friendly and professional customer service; Must be able to multitask, handling customers on the phone and in the store at the same time

Nice to have

Bilingual; Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service; ASE certification; Fluency in multiple languages (Spanish is highly desired)

Benefits

Competitive wages; Paid time off; Stock purchase plan; 401k with employer contributions starting day one; Medical insurance; Dental insurance; Vision insurance; Optional flexible spending account (FSA); Team member health/wellbeing programs; Tuition educational assistance programs; Opportunities for career growth