Parts Specialist

The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.

Responsibilities

Provide all retail and installer customers with a high level of service; Support store management in the accomplishment of assigned tasks; Promptly greet retail/walk-in customers and assist them in selection of merchandise; Assist managers and/or installer service specialists in serving professional customers; Provide excellent service to customers calling the store, accurately look up parts and quote prices; Maintain and secure cash drawer, process cash/check/credit transactions; Process exchanges and returns; Address and resolve customer complaints; Assist with daily operational tasks, stocking, cleaning, and planogram updates; Operate brake lathe and other store test equipment after training; Perform in-store services for customers where allowed; Drive delivery vehicle when business needs dictate

Requirements

Ability to quickly match alphanumeric sequences; Ability to provide outstanding, friendly and professional customer service; Must be able to multitask, handling customers on the phone and in the store at the same time

Nice to have

Bilingual candidates encouraged to apply; Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service; ASE certification; Fluency in multiple languages (Spanish is highly desired)

Benefits

Competitive Wages; Paid Time Off; Stock Purchase Plan; 401k with Employer Contributions Starting Day One; Medical, Dental, & Vision Insurance; Optional Flexible Spending Account (FSA); Team Member Health/Wellbeing Programs; Tuition Educational Assistance Programs; Opportunities for Career Growth