Parts Specialist

The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.

Responsibilities

Provide all retail and installer customers with a high level of service; support store management in assigned tasks; follow and promote all company customer service programs (Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot); promptly greet retail/walk-in customers and assist them in selection of merchandise; assist managers and/or installer service specialists in serving professional customers; complete assigned company training; provide excellent service to phone customers by answering calls, looking up parts and quote prices, recommending premium and related items, and offering Low-Price Guarantee; maintain and secure cash drawer, accept cash and/or checks, make change, and process credit card transactions; process exchanges and returns; address and resolve customer complaints; assist with daily image maker and planogram updates, including freight receiving, stocking shelves, fronting and facing, cleaning; perform daily operational tasks such as preparing returns, helping with monthly stock adjustments, inventory cycle counts; operate brake lathe and store test equipment after training; perform in-store services for customers where allowed (install wipers, test/charge batteries, test charging system, scan vehicle trouble codes, replace headlight capsules); occasionally drive a delivery vehicle when business needs dictate, meeting company driving eligibility requirements; perform all other duties as assigned

Requirements

Ability to quickly match alphanumeric sequences; Ability to provide outstanding, friendly and professional customer service; Must be able to multitask, handling customers on the phone and in the store at the same time; Driving record must meet the company mandated driving eligibility requirements

Nice to have

Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service; ASE certification; Fluency in multiple languages (Spanish is highly desired)

Benefits

Competitive wages; paid time off; stock purchase plan; 401k with employer contributions starting day one; medical, dental, and vision insurance with optional flexible spending account (FSA); team member health/wellbeing programs; tuition educational assistance programs; opportunities for career growth