Parts Specialist

The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.

Responsibilities

Provide all retail and installer customers with a high level of service; support store management in the accomplishment of assigned tasks; follow and promote company customer service programs; greet retail/walk-in customers and assist them in their selection of merchandise; assist managers and/or installer service specialists in serving professional customers; complete assigned company training; provide excellent service to phone customers, look up parts, quote prices, recommend premium and related items, and offer the Low-Price Guarantee; maintain and secure the cash drawer, accept cash/checks, make change, and process credit card transactions; process exchanges and returns; address and resolve customer complaints; assist with daily image maker and planogram updates, including freight receiving, stocking shelves, fronting and facing, cleaning; perform daily operational tasks such as preparing returns, monthly stock adjustments, and inventory cycle counts; operate brake lathe and other store test equipment after training; perform in-store services such as installing wipers, testing/charging batteries, testing charging systems, scanning vehicle trouble codes, and replacing headlight capsules; occasionally drive a delivery vehicle when business needs dictate

Requirements

Ability to quickly match alphanumeric sequences; Ability to provide outstanding, friendly and professional customer service; Must be able to multitask, handling customers on the phone and in the store at the same time; Driving record must meet the company mandated driving eligibility requirements

Nice to have

Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service; ASE certification; Fluency in multiple languages (Spanish is highly desired); Bilingual candidates encouraged to apply

Benefits

Competitive Wages & Paid Time Off; Stock Purchase Plan & 401k with Employer Contributions Starting Day One; Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA); Team Member Health/Wellbeing Programs; Tuition Educational Assistance Programs; Opportunities for Career Growth