Parts Specialist

The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.

Responsibilities

Provide all retail and installer customers with a high level of service; Support store management in the accomplishment of assigned tasks; Follow and promote all company customer service programs; Promptly greet retail/walk-in customers and assist them in selection of merchandise; Assist managers and/or installer service specialists in serving professional customers; Complete assigned company training; Answer customer calls, look up parts, quote prices, recommend items, and offer the Low-Price Guarantee; Maintain cash drawer and process transactions; Process exchanges and returns; Address and resolve customer complaints; Assist with planogram updates, freight receiving, stocking shelves, and cleaning; Perform daily operational tasks such as returns, stock adjustments, and inventory counts; Operate brake lathe and other test equipment; Perform in-store services for customers; Drive delivery vehicle when business needs dictate

Requirements

Ability to quickly match alphanumeric sequences; Ability to provide outstanding, friendly and professional customer service; Must be able to multitask, handling customers on the phone and in the store at the same time; Driving record must meet the company mandated driving eligibility requirements

Nice to have

Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service; ASE certification; Fluency in multiple languages (Spanish is highly desired); Bilingual candidates encouraged to apply

Benefits

Competitive Wages & Paid Time Off; Stock Purchase Plan & 401k with Employer Contributions Starting Day One; Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA); Team Member Health/Wellbeing Programs; Tuition Educational Assistance Programs; Opportunities for Career Growth; Additional compensation: annual/quarterly performance premiums