Parts Specialist

The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks. Bilingual candidates encouraged to apply.

Responsibilities

Provide all retail and installer customers with a high level of service; Support store management in the accomplishment of assigned tasks; Follow and promote all company customer service programs; Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise; Assist managers and/or installer service specialists in serving professional customers as needed and directed; Complete assigned company training relevant to position; Provide excellent service to customers calling the store on the phone by answering all calls according to company policy, accurately looking up parts and quote prices, recommending premium and related items, and offering the Low-Price Guarantee; Maintain and secure the cash drawer, accept cash and/or checks, accurately make change, and process credit card transactions; Process exchanges and returns for credit in a friendly manner in accordance with company policies; Address and resolve customer complaints in a friendly manner; Assist with completion of daily image maker and planogram updates including freight receival, stocking shelves, fronting and facing, cleaning; Perform various daily operational tasks including preparing new, core, and warranty merchandise returns to be shipped to distribution center, assisting with monthly stock adjustments and inventory cycle counts; Operate brake lathe and other store test equipment after corresponding training and company requirements are met; Perform various in-store services for customers where allowed including installing wipers, testing and charging batteries, testing charging system, scanning vehicle trouble codes, replacing headlight capsules; Occasionally drive a delivery vehicle to make deliveries when business needs dictate; All other duties as assigned

Requirements

Ability to quickly match alphanumeric sequences; Ability to provide outstanding, friendly and professional customer service; Must be able to multitask, handling customers on the phone and in the store at the same time; Driving record must meet company mandated driving eligibility requirements

Nice to have

Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service; ASE certification; Fluency in multiple languages (Spanish is highly desired); Bilingual candidates encouraged to apply

Benefits

Competitive Wages & Paid Time Off; Stock Purchase Plan & 401k with Employer Contributions Starting Day One; Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA); Team Member Health/Wellbeing Programs; Tuition Educational Assistance Programs; Opportunities for Career Growth