Parts Specialist

The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.

Responsibilities

Follow and promote all company customer service programs (Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.); Promptly greet retail/walk-in customers and assist them in their selection of merchandise; Assist managers and/or installer service specialists in serving professional customers as needed and directed; Complete assigned company training relevant to position; Provide excellent service to customers calling the store, including accurately looking up parts and quoting prices, recommending premium and related items, and offering the Low-Price Guarantee; Accurately maintain and secure the cash drawer, accept cash and/or checks, make change, and process credit card transactions; Process exchanges and returns for credit in accordance with company policies; Address and resolve customer complaints in a friendly manner; Assist with daily image maker and planogram updates, including freight receiving, stocking shelves, fronting and facing, and cleaning; Perform daily operational tasks such as preparing new, core, and warranty merchandise returns for shipment to the distribution center, assisting with monthly stock adjustments and inventory cycle counts; Operate brake lathe and other store test equipment after required training is completed; Perform in-store services for customers (where state and local laws allow), such as installing wipers, testing and charging batteries, testing charging systems, scanning vehicle trouble codes, and replacing headlight capsules; Occasionally drive a delivery vehicle to make deliveries when business needs dictate; Support store management in the accomplishment of assigned tasks; All other duties as assigned

Requirements

Ability to quickly match alphanumeric sequences; Ability to provide outstanding, friendly and professional customer service; Must be able to multitask, handling customers on the phone and in the store at the same time

Nice to have

Bilingual candidates encouraged to apply; Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service; ASE certification; Fluency in multiple languages (Spanish is highly desired)

Benefits

Competitive Wages & Paid Time Off; Stock Purchase Plan & 401k with Employer Contributions Starting Day One; Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA); Team Member Health/Wellbeing Programs; Tuition Educational Assistance Programs; Opportunities for Career Growth