Patient Access Advocate Lead

The Patient Access Advocate Lead works with the patient access team and creates a welcoming environment for internal and external customers. Working minimal supervision, this position ensures accuracy and efficiency in accordance with practice protocols.

Responsibilities

Acts as a resource to be the first point of contact for patients and guests upon entrance; Supports internal and external customers in the office to ensure a positive guest experience and inviting work environment; Reviews registration edits in Charge Review and Claim Edit work queues in a timely manner and updates based on insurance knowledge work, as appropriate; Collects eligible copays consistently and has a high collection rate; Reviews registration of patients and ensures processes and procedures are followed according to organization standard; Trains and supports new hires in the department as well as advises on payment postings and insurance questions; Performs other duties as assigned

Requirements

High School Diploma or equivalent; 5 years of experience