Patient Access Coordinator

Under the guidance and direction of the Patient Access Supervisors, employees in this position are the initial point of contact for patients entering the Health System for care. This role requires exceptional customer service skills, the ability to maintain the highest level for professionalism with each interaction, and ability to support those with diverse cultural needs. This role supports multiple technical tasks needed to ensure patients are appropriately identified, registered, and scheduled for their care needs.

Responsibilities

Acts as initial point of contact for patients entering the Health System for care; Supports multiple technical tasks to ensure patients are appropriately identified, registered, and scheduled for their care needs; Can function with ease in all areas of Patient Access Department; Coordinates Bed Placement Activities; Acts as Floor Manager/Emergency Department support; Manages Death Process; Embraces technological solutions to work processes and practices; Fosters a Culture of Safety through personal ownership and commitment to a safe environment; Performs scheduling and registration role

Requirements

Exceptional customer service skills; Ability to maintain the highest level of professionalism with each interaction; Ability to support those with diverse cultural needs; Minimum one (1) year admitting experience to become proficient; Computer experience required; Strong telephone and interpersonal communication skills; Demonstrated skills in customer service; Knowledge of medical insurance; Able to demonstrate problem solving and critical thinking skills

Nice to have

High school diploma preferred; Two (2) years of college preferred