Patient Access Representative

Responsible for completion of front office tasks ensuring smooth and efficient patient flow and quality customer service. Tasks include greeting patients, verifying and updating patient information, scheduling and cancelling patient appointments, completing appointment reminder calls, answering phone, routing phone calls, collecting account copays and outstanding account balances, balancing of collected payments, reconciliation of appointments, and filing/scanning/copying documents and/or forms.

Responsibilities

Greets customers in prompt, courteous, and helpful manner; Verifies patient information and enters/updates demographic and insurance information; Maintains appointment scheduling system and completes appointment reminder calls; Answers telephone, screens calls, and routes calls to appropriate staff; Collects patient co-pay and outstanding account balances; Prepares office batches and balances patient payments; Serves as liaison between patient and medical support staff; Checks out patients and schedules future appointments; Maintains clean, orderly front desk and waiting area; Enters patient clinical information in EMR as assigned; Participates as a member of the Patient Centered Medical Home Team

Requirements

High School Graduate; Previous Related Experience

Nice to have

Previous Healthcare Experience