Patient Care Associate (Charlotte, NC)

Oula delivers maternity care built around our patients—offering comprehensive support before, during, and after pregnancy. We’re seeking a Patient Care Associate to join our collaborative maternity practice. In this role, you’ll be a primary point of contact for patient inquiries and will work closely with our Customer Experience, Clinical Operations, and clinical teams to ensure smooth, supportive patient journeys. This is a full-time role at our Charlotte Clinic, 129 Greenwich Rd, Charlotte, NC 28211.

Responsibilities

Answer incoming patient calls with warmth, professionalism, and consistency; Answer incoming patient messages and/or routing them to the appropriate team; Provide timely assistance with scheduling, directions, and general inquiries; Process medical record requests (sending/receiving, ensuring accuracy, mapping medical records to the EMR, responding to medical records requests, calling other healthcare entities to obtain records); Route patient questions or concerns to the appropriate care team member; Document all interactions in Oula’s systems with attention to detail; Support patient onboarding and access to virtual care resources; Collaborate closely with Care Coordinators, Front Desk Associates, and clinical staff to ensure seamless patient experiences; Consistently punctual and reliable, with the ability to be present on-site at our clinics during scheduled hours, with regular travel to other clinic locations and cross-coverage at the Front Desk as part of the role; Additional administrative tasks associated with daily patient requests or needs as directed by the Clinic Manager

Requirements

High school diploma or equivalent required; Passionate about improving maternity care through a combination of clinical care, technology, patient empowerment and education; Ruthlessly organized and detail-oriented in daily tasks; Committed to providing outstanding service in the maternal healthcare space; Able to communicate effectively both verbally and in writing with internal and external stakeholders; Dependable and adaptable, with strong commitment to punctuality, reliability, and flexibility to travel regularly between clinic locations and provide Front Desk cross-coverage; Ability to navigate new and evolving processes; Excited about the opportunity and fast-paced work environment of an early-stage company

Nice to have

Some college and/or healthcare related coursework preferred; Previous experience in customer service, administrative, or healthcare support role; Prior experience with Athena, EPIC, Dorsata, Slack and/or Google Suite; Spanish or other non-English language proficiency

Benefits

Comprehensive benefits