Patient Experience Coordinator (International)

Join Allara as a Patient Experience Coordinator and be the guide for patients navigating hormonal health care. This role is a key part of the care team, providing compassionate, detail-oriented support to patients while ensuring seamless communication with providers and internal teams. You will interact with patients via phone, email, and in-app messaging, assisting with appointment scheduling, answering questions about services, and relaying important information between patients, providers, and the billing team. The ideal candidate is a skilled communicator and problem solver who thrives in a fast-paced, remote environment. They are comfortable handling sensitive patient information, advocating for patient needs, and ensuring that all requests and questions are addressed accurately and efficiently. Strong attention to detail, empathy, and organizational skills are essential for success in this role.

Responsibilities

Provide empathetic, patient-centric support through phone, email, and in-app messaging, ensuring timely and thoughtful responses; Act as a liaison between patients and providers, relaying critical information with accuracy; Guide patients through scheduling, telehealth services, and general inquiries about Allara's offerings; Communicate billing-related updates from the finance team to patients, ensuring clarity and support; Offer personalized assistance, helping patients navigate their care journey with compassion and professionalism; Maintain high accuracy and attention to detail, ensuring that patient information is relayed correctly; Identify patient pain points and share insights to improve the overall experience; Stay informed about Allara's evolving services to provide accurate and up-to-date support

Requirements

1.5+ years of experience in customer support and/or patient-facing roles, preferably in a remote setting; Strong verbal and written communication skills, with the ability to build rapport and navigate complex conversations; Exceptional attention to detail; Ability to problem-solve creatively, ensuring smooth coordination of medical requests; Strong technical skills, comfortable navigating multiple systems, and working with sensitive data; A quiet, private workspace with reliable internet to support confidential patient communications

Nice to have

Medical reception experience; Familiarity with Electronic Health Records (EHR) systems

Benefits

100% remote