Patient Registrar- 3rd Shift

Responsible for providing exceptional customer service while accurately registering, admitting, and scheduling patients across emergency, urgent care, and hospital outpatient services. Ensures accurate patient identification, insurance verification, demographic and billing documentation, payment collection, and compliance with healthcare regulations and organizational policies while prioritizing patients' needs and supporting timely care. Demonstrates professionalism, teamwork, sound judgment, and flexibility while assisting patients, visitors, and staff, resolving concerns, training new team members, and maintaining efficient daily operations. Schedule: Full-Time, 40 hours per week. Shift: 3rd Shift, 10:30pm-7:00am.

Responsibilities

Engages in positive interactions with patients, visitors and customers; Identifies patients in need of immediate care by visual assessment and prioritizes registration by severity of complaint; Admits all surgical and direct admit patients; Schedules and checks in hospital outpatient lab patients; Identifies patients using department required identifiers to select the correct electronic medical record; Gathers and enters demographic, guarantor and billing information into EPIC; Obtains necessary signatures and documents for inpatient and outpatient registrations; Verifies and updates patient insurance information; Identifies out of network and uninsured patients and assists with self-pay services; Collects co-pays, self-pay payments and pre-payments; Performs pre-admission and pre-registration functions; Maintains an accurate cash drawer and closes and balances it at the end of each shift; Manages work queues to resolve registration errors; Assesses when interpreter services are required; Logs in, answers, returns and transfers incoming telephone inquiries; Completes travel screening questionnaires for every patient, visitor and customer entering the facility; Provides directions and escorts patients and visitors to the correct area; Follows local, state and federal healthcare regulations; Performs other duties as assigned

Requirements

One to two years customer service experience; Knowledge of computer systems, including navigation, typing, and data entry; Detail oriented; Strong oral and written communication skills; Excellent problem solving, conflict management, time management and stress management skills in highly emotional and demanding situations; Ability to use good judgment and utilize independent decision-making skills; Able to work independently and collaborate in a team environment; Interpersonal skills to interact with patients to obtain needed information and communicate to partners and providers

Nice to have

Graduate of high school or equivalent; Knowledge of third-party payors; Medical terminology; EPIC knowledge

Benefits

Medical, Dental, Vision; Life & Disability Insurance; FSA/HSA Options; Generous, accruing paid time off; Paid Parental and caregiver leave; Career advancement and educational opportunities; Tuition and certification reimbursement; Well-being Programs; Employee Discounts; On-Demand Pay; Financial Education; Annual recognition/awards events; Partner appreciation days; Family entertainment/attractions discount; Community service/improvement opportunities