Patient Registration Representative

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus.

Join our team at Henry Ford St. John, located in Detroit, near Mack and Moross. Our department is dedicated to providing exceptional patient registration services, ensuring a seamless experience for all patients and visitors. We are a dynamic team focused on delivering efficient, compassionate care in a fast-paced environment. Located steps from Amtrak, the QLINE, and the Fisher Buildings, our headquarters offers a blend of downtown energy and convenience, making it an ideal workplace for those in Midtown, New Center, or the northern suburbs.

Role Overview

As a Patient Registration Rep, you will be the welcoming face and voice of Henry Ford Health, ensuring all patients receive a seamless and compassionate registration experience. You will support patients, visitors, and clinical/non-clinical staff by managing registration activities, verifying insurance eligibility, and advocating for patient needs. Your role is crucial in creating a positive first impression and ensuring smooth access to care.

Why Henry Ford Health

At Henry Ford Health, we are relentless advocates for exceptional care for our patients, communities, and each other. We come to do meaningful work and grow our careers, and we stay for the connection, support, and shared pride in making the impossible, possible.

Responsibilities

Follow standard operating procedures for patient registration, including face-to-face check-in and preregistration.; Confirm insurance eligibility and manage cash collections.; Update patient registration and insurance information accurately.; Respond to inquiries from callers and customers, advocating on their behalf to meet their needs.; Provide efficient and effective customer relationship management, instilling loyalty and anticipating needs.

Requirements

High school diploma or G.E.D. equivalent.; Strong computer skills and working knowledge of Microsoft Office products.; Ability to meet or exceed core customer service responsibilities, standards, and behaviors effectively over the telephone, in person, and in writing.

Nice to have

One (1) year of experience related to patient admitting, registration, and/or insurance eligibility and verification in a hospital or medical office setting.; EPIC training/experience and familiarity with insurance payor systems and ICD-10 medical terminology.