Patient Service Representative - Concierge Medicine

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?

The Patient Service Representative reflects the mission, vision, and values of Northwestern Medicine, adheresto the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies,procedures, guidelines and all other regulatory and accreditation standards.

The Patient Service Representative supports the service area by checking patients in and out of appointments.This role will consistently demonstrate exemplary customer service when assisting patients and guests.

Responsibilities

Communicates with patients and guests including greeting them upon arrival, confirming identity andproviding necessary information related to their visit.; Completes check-in/out functions as directed.; Confirms and updates patient identification and demographic/insurance information.; Completes patient registration as needed.; Obtains patient consents/authorizations.; Collects co-payments, past due balances and point of service payments.; Posts payments, process billing information and perform “end of day” cash drawer closing.; Keeps waiting area clean and comfortable.; Informs patients of any delays or changes in appointment status.; Schedules appointments as necessary.; For PSRs in the Immediate Care Clinics (ICC), float to other ICCs/departments.; May perform other duties as assigned.

Requirements

High school diploma or GED equivalent.; Zero (0) to two (2) years’ experience in a customer service position.

Nice to have

Bachelor’s degree.; Previous experience in a healthcare setting.; Working knowledge of medical terminology.; Bilingual.