Patient Service Representative

Simon Eye and Center for Advanced Eye Care are partner practices with a combined 34 Optometrists, 8 Ophthalmologists, and 190 staff serving patients across the state of Delaware and in Pennsylvania with locations in Glen Mills, Bryn Mawr, and Bucks County. We are aligned to ensure our communities can access patient-centered, medically oriented full service eyecare delivered in convenient locations with friendly, knowledgeable doctors and staff. As the initial point of contact for Simon Eye, the Patient Service Representative is responsible for developing a positive relationship with and providing a WOW experience for our patients. In this role, you will be an integral part of a team committed to delivering the high level of customer service and patient centered care that have made Simon Eye the most trusted provider of eye care in Delaware.

Responsibilities

Respond to incoming patient phone calls, keep accurate records of patient interactions and transactions; Schedule patient appointments, including outbound annual appointment reminders; Resolve patient issues by obtaining and evaluating all relevant information, seek assistance from and coordinate with other Simon Eye departments when needed; Perform patient verifications; Contact patients via telephone to confirm upcoming appointments

Requirements

At least 2 years of experience providing exceptional customer service, preferably in a call center and/or medical environment; Ability to understand and communicate patient insurance and other information in a clear and professional manner; Ability to work quickly and accurately while maintaining a positive patient experience; Proficiency in using computer databases including typing accuracy; High level of professionalism and self-motivation; Ability to work two evenings per week and two Saturdays per month to meet patient needs