Patient Services Advocate II

The Patient Services Advocate is an AltaMed ambassador by welcoming and attending to the needs of all patients and creating a positive front office patient experience by managing expectations while demonstrating compassion and respect. The Advocate also functions as a member of the health care team by assisting in the delivery of patient-focused care by demonstrating excellent communication and problem-solving skills.

Responsibilities

Welcoming and attending to the needs of all patients; Creating a positive front office patient experience by managing expectations while demonstrating compassion and respect; Assisting in the delivery of patient-focused care as a member of the health care team

Requirements

High School diploma or equivalent required; Valid BLS certification or higher, following the American Heart Association (AHA) or the American Red Cross guidelines

Nice to have

Bilingual English/Spanish/Mandarin/Cantonese; Minimum of 1 to 2 years of experience as a customer service agent, greeter, or receptionist

Benefits

Medical, Dental and Vision insurance; 403(b) Retirement savings plans with employer matching contributions; Flexible Spending Accounts; Commuter Flexible Spending; Career Advancement & Development opportunities; Paid Time Off & Holidays; Paid CME Days; Malpractice insurance and tail coverage; Tuition Reimbursement Program; Corporate Employee Discounts; Employee Referral Bonus Program; Pet Care Insurance; Discretionary bonuses or incentives may apply