People Operations Specialist

Stepful is hiring a People Operations Specialist to join the People Operations team as a hands-on, execution-focused resource across a broad range of People programs and processes. This role sits at the intersection of HRIS administration, payroll operations, workforce lifecycle management, and People program support. This role will serve as the primary People Ops point of contact for our frontline workforce - coaches, instructors, and contractors - owning their lifecycle end-to-end and escalating to the Associate Director of People Operations as needed. Alongside that primary ownership, this role will support the execution of broader People programs and initiatives that impact the full employee population. This hybrid role (3 days/week at our Fenton, MO campus) reports to the Associate Director, People Operations.

Responsibilities

Own administration and ongoing optimization of Rippling across contractor and instructional staff populations; Maintain high data integrity across all employee and contractor records; Build and improve automations, workflows, and system processes; Serve as the internal go-to for system questions, troubleshooting, and process guidance; Support key annual processes including open enrollment and HRIS migrations or implementations; Partner with compliance and legal teams to build and maintain Rippling workflows; Support payroll processing for hourly and program-based instructional staff in Rippling; Manage compensation and rate changes; Coordinate contractor invoice and payment workflows; Identify and resolve payroll discrepancies; Manage onboarding workflows for contractors and instructional staff; Own ongoing lifecycle administration; Serve as the primary point of contact for employee relations matters for frontline team members; Support leave management for frontline staff; Manage offboarding for contractors and instructional staff; Track and manage program contract renewals for instructional staff; Support execution of company-wide People programs and initiatives; Manage logistics for the performance review cycle; Support preparation and distribution of People team communications; Take on ad hoc People Ops projects

Requirements

3+ years of experience in People Operations, HR, or a related operational role; Experience supporting or managing hourly workforces, contingent workers, or high-volume contractor populations; Strong HRIS skills - must be comfortable building workflows and maintaining data integrity, not just using the system; Solid understanding of payroll operations, including hourly and program-based pay structures; Exceptional attention to detail; Strong process orientation; Ability to manage multiple workflows and competing priorities without dropping the ball; Strong communication skills and comfort working across People Ops, Legal, Finance, and business leaders

Nice to have

Rippling experience strongly preferred

Benefits

Meaningful Equity Stake; Subsidized Medical, Dental, and Vision insurance plan options; 401(k); FSA, HSA and commuter benefits; Learning stipend; Open vacation policy; Guidance of 15 days PTO annually; Stepful closed the last week of December; 15 work-from-anywhere days; 10 public holidays observed for 2026