People Ops Generalist

WellTheory is looking for a People Ops Generalist to own the foundational, always-on people operations that keep the company running. You'll own payroll, multi-state compliance, benefits administration, leaves and accommodations, and HR policies. You'll serve as the first point of contact for employees on anything People-related. This cross-functional role collaborates closely with Finance, Recruiting, IT, Ops, and managers, and reports to the Head of People. The company has nearly doubled in size this year, now employs people in 20+ states, and is continuing to grow.

Responsibilities

Run bi-weekly multi-state payroll accurately and on time in Gusto and Deel for employees and contractors, and keep HRIS systems up to date; Own compliance across dozens of states, including payroll taxes, workers' comp, and unemployment insurance setup, reconciling failed filings, managing the inbound HR virtual mailbox, and responding to vendor and government letters; Serve as a trusted, confidential first point of contact for employee questions and employee relations issues, escalating to the Head of People when needed; Support employees through benefits questions, open enrollment, and the intake and processing of leaves, accommodations, and time off requests; Keep HR policies current with company growth and changing federal and state employment law; Own and continuously improve onboarding and offboarding processes; Build new ways to automate repeatable People Ops tasks with AI while applying HR expertise to critical people decisions

Requirements

4-7+ years of experience in People Operations or HR, ideally at a fast-growing startup, including hands-on ownership of payroll; Have run multi-state payroll and compliance, including registering a company in a new state, responding to agency notices, and resolving a failed tax filing; Strong working knowledge of federal and state employment law, including leaves of absence (FMLA and state leave programs), ADA accommodations, and wage and hour rules; Exceptional attention to detail, especially when it comes to people's pay; Discreet, empathetic, and steady, with the ability to balance care for the individual with what's right for the company; Enjoy building systems and streamlining or automating repeatable work, and are excited to use AI tools like Claude; Thrive in a fully remote, fast-paced environment and juggle many time-sensitive priorities

Nice to have

You've been called a "force of nature" and have done something most people wouldn't, such as running a marathon, starting a company, earning a degree while working full-time, or overcoming significant adversity; Direct experience in digital health or the autoimmune/chronic condition space; Familiarity with the primary tool stack (Google Workspace, Slack, Notion, Claude) and People tools (Gusto, Deel)

Benefits

A team that genuinely cares about each other and the members they serve; A fully remote company that gathers every year for an annual retreat; Meaningful equity and benefits